Solved: Re: Upgrading

Katie_32 · ‎25-02-2021

My phone contract ended in January to I went for sim only contract as the phone I wanted wasn't on offer, it's know on offer but when I refresh to the new phone from the sim only, will I lose the free extra of Disney+? It's 6months free so don't really want to lose that by upgrading?

MI5 · ‎25-02-2021

Clause 7 applies.

If you already have an Extra because you have made a Qualifying Purchase and at a point in the future you upgrade to another Eligible Tariff, you can either:

Retain your current Extra for the balance of the Extra Period and select an additional Extra; or
Re-select your current Extra at which point the Extra Period will reset and correspond to your new Eligible Tariff, except for Disney+, in which clause 3 applies.

https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-02-2021

@Katie_32

Is Disney not included in your upgrade?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎25-02-2021

Clause 7 applies.

If you already have an Extra because you have made a Qualifying Purchase and at a point in the future you upgrade to another Eligible Tariff, you can either:

Retain your current Extra for the balance of the Extra Period and select an additional Extra; or
Re-select your current Extra at which point the Extra Period will reset and correspond to your new Eligible Tariff, except for Disney+, in which clause 3 applies.

https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrading

Payment

Lost Sim

Phone stolen -require replacement sim

Cancel my contract

Cancel contract