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Upgrading refresh confusion
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on ‎13-12-2018 18:06
It is very upsetting to be treated as if they don't want your custom after all these years.
Solved! Go to Solution.

Re: Upgrading refresh confusion
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on ‎13-12-2018 18:10
@jtuk refresh is still available but no longer the upgrade on us after 12 months.
It still works though in that as long as you pay off the device plan, at anytime, you can upgrade.
3 years now helps reduce the monthly payments but you pay more in the long run as effectively you pay another 12 months airtime.
To unlock your current phone, see here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Upgrading refresh confusion
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on ‎13-12-2018 18:17
Re: Upgrading refresh confusion
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on ‎13-12-2018 18:20
Refresh was pay off your device at anytime.
The 12 month thing was "upgrade on us" which has finished.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Upgrading refresh confusion
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on ‎13-12-2018 18:42
Re: Upgrading refresh confusion
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on ‎13-12-2018 18:46
I think EE offered it too, but not sure if they still are and it was always more expensive than O2 so you need to shop around now and find something that meets your needs.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Upgrading refresh confusion
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on ‎13-12-2018 18:47
@jtuk What @MI5 has said Is correct but here is my guide also about O2 Refresh
https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701
Re: Upgrading refresh confusion
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on ‎13-12-2018 18:55
I think O2 should remove the Yearly Upgrade from the website then?
https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions
Re: Upgrading refresh confusion
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on ‎13-12-2018 18:58
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


