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Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018
Accepted Solution

I want to exchange iphone bought from carphone waregmhouse

I upgraded my phone throught carphone warehouse but I want to exchange it and pay the difference. The cobtract will be tge same. Can I do it?
Posts: 87,588
Topics: 530
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Registered: ‎04-04-2012

Re: I want to exchange iphone bought from carphone waregmhouse

[ Edited ]

@Marta 

You'll need to cancel your current contract and start a new one 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 

Unless within the first 14 days?

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Re: I want to exchange iphone bought from carphone waregmhouse

But it’s from Carphone Warehouse and I checked their return policy and it lookslike it doesn’t apply to O2 😩. I want to have the same contract but different more expensive phone
Posts: 69,799
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Registered: ‎04-01-2009

Re: I want to exchange iphone bought from carphone waregmhouse

Then you really need to speak with CPW r go instore where you signed up.

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: I want to exchange iphone bought from carphone waregmhouse

I think they changed the policy.
Best to check directory Carphone Warehouse as that's who your contract is with for the handset.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)