I want to exchange iphone bought from carphone waregmhouse

[Marta]

I upgraded my phone throught carphone warehouse but I want to exchange it and pay the difference. The cobtract will be tge same. Can I do it?

[MI5]

@Marta 

You'll need to cancel your current contract and start a new one 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 

Unless within the first 14 days?

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Marta]

But it’s from Carphone Warehouse and I checked their return policy and it lookslike it doesn’t apply to O2 😩. I want to have the same contract but different more expensive phone

[jonsie · Accepted solution]

Then you really need to speak with CPW r go instore where you signed up.

[MI5]

I think they changed the policy.
Best to check directory Carphone Warehouse as that's who your contract is with for the handset.