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Level 1: Joiner
Posts: 2
Registered: ‎26-07-2017
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Upgrading online after store closure

Hi, in Feb I put a holding fee on 2 S20 ultras as we wanted the ear buds. As the stores have closed, if I upgrade online will we still get the buds and the holding fee back?

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Posts: 102,027
Topics: 550
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Registered: ‎04-04-2012

Re: Upgrading online after store closure

@Hellojackie 

This might help explain https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎26-07-2017

Re: Upgrading online after store closure

That’s fab thanks!

Stay safe
Highlighted
Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Upgrading online after store closure

@Hellojackie 

You too Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)