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Upgrading from I phone 7 to 11

Joanna1
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Hi😀I'm upgrading my daughters iphone7 to iPhone 11 as a surprise for Xmas.do I just swap sims from one to the other or do i get a new SIM with the new phone? Many thanks
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Cleoriff
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Hi @Joanna1 

You can use the old sim, unless you want 5G, then you would need a new one and do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

*The Game Is On*

Girl in a jacket

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Cleoriff
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Hi @Joanna1 

You can use the old sim, unless you want 5G, then you would need a new one and do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
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@Joanna1 

Just use her current sim card when the phone arrives.

The iPhone 11 is not 5g capable, so no need for a new sim.

However, unless you are buying the new phone outright, O2 will text the current phone during the upgrade process, so it won't be a surprise if your daughter sees the text messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Joanna1
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Thanks so much for the replies! I am paying it off monthly on the device plan so hopefully it will be a surprise for her!😀
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Cleoriff
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Good news @Joanna1 . Hope she enjoys her new phone. wink

*The Game Is On*

Girl in a jacket
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MI5
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@Joanna1 

You'll need access to the phone to receive the code sent when you start the upgrade at the very least.

There may also be further texts with order update info, just so that you are aware.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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