on 14-10-2014 21:25
on 14-10-2014 21:25
Decided recently to upgrade from Pay and Go (SIM only) to Pay Monthly (SIM only). Got the new SIM in today and have put it in my phone but the phone seems to think it's still on the old set-up ie my old number and Pay and Go. Tried to make a call out but it's telling me to top up my Pay and Go balance. Tried ringing the new SIM's number but it just goes to answering service. I do want to keep the same number and have just filled in the online form to that effect tonight but, what am I doing wrong?
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on 14-10-2014 21:53
Don't still have it as I've had the SIM for many years 😞
on 14-10-2014 21:55
@Anonymous wrote:Don't still have it as I've had the SIM for many years 😞
Ok.
Hope all the advice given can help you.
on 14-10-2014 21:56
on 14-10-2014 21:56
@Anonymous wrote:Don't still have it as I've had the SIM for many years 😞
No choice but to contact CS I'm afraid......
on 14-10-2014 21:57
Thanks all
on 14-10-2014 21:57
on 14-10-2014 21:57
Customer service will be able to help. You could try web chat?
on 14-10-2014 21:57
on 14-10-2014 21:57
on 14-10-2014 21:58
on 14-10-2014 21:58