I was browsing the shop considering and upgrade, I noticed a couple of handsets (which ones are no longer important) that where being offered as refurbs with a slightly reduced monthly price over the new handsets. So I thought, yeah that will do, gets me a newer phone without a huge increase in monthly cost.
However, when I actually log in to browse the upgrades, the very same handsets are now no longer available as refurbs, they all say out of stock. Now I have tried this on various days, and also with 2 machines sat side by side, and they clearly show as available, until you login to browse upgrades on one machine, so we have one telling me they are available and one saying they are out of stock.
If you click through to order (on the machine not logged in to browse upgrades) these handsets still appear as available, but yet never show up at all as being in stock when browsing upgrades, I have tried it a few ways just to make sure im not going mad.
So really the question is why? Why am I (and I presume other customers) not allowed to purchase refurb handsets as an upgrade? Why do O2 feel the need and right to remove this option from my purchasing choices? Why? Why?
On top of this when I mentioned it to online chat, they tried to make out I was mistaken, but I can confirm, without doubt this is not the case...
Any thoughts on this? O has someone got some insight as to why this happens?
mrbee
