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Level 1: Joiner
Posts: 2
Registered: ‎01-11-2019
Accepted Solution

Upgrades

So after not receiving my order customer services made an email to whoever they needed to and cancelled the order so I can go in store and upgrade. I need to do this today!!! They have rang and told me they have been told it has been cancelled, but I cant go in store until it updates. She said a couple of hours? Realistically how long should I wait before calling back?
Posts: 113,979
Topics: 568
Solutions: 15,349
Registered: ‎04-04-2012

Re: Upgrades

@Bethcree63 

The reality is that it could take days - nothings moves very quickly in O2's world.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎01-11-2019

Re: Upgrades

I really hope not. The whole process has been a shambles so far
Posts: 113,979
Topics: 568
Solutions: 15,349
Registered: ‎04-04-2012

Re: Upgrades

Just keep checking your MyO2 http://www.o2.co.uk/myo2 and good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,422
Registered: ‎18-02-2016

Re: Upgrades

Please keep us updated on this one @Bethcree63 and welcome to the forums! smiling

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