cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade screen

Mi1
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Every time I try to upgrade phone on my 02 the screen just stays on the loading screen, have refreshed page, deleted app though still the same
Message 1 of 5
488 Views
4 REPLIES 4

O2Sarah
O2 Support
O2 Support
  • 74 Posts
  • 1 Topics
  • 8 Solutions
Registered:
Hi

Oh that’s strange. If you’re able to call you could try 202 from your handset or pop into a local shop.

How long have you had the contract for?

Message 2 of 5
483 Views

O2Melissa
O2 Support
O2 Support
  • 42 Posts
  • 0 Topics
  • 6 Solutions
Registered:
Hi not to sure why this is happening, could you possibly log in to my o2 through a browser and try and see if that let's you upgrade without freezing on the loading screen.
signature
Message 3 of 5
482 Views

Mi1
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Hi have tried using different browser though still the same, has been on same screen for 2 days now so have missed out on an offer on the phone I wanted too
Message 4 of 5
429 Views

LukasB
Former Staff
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Mi1 just checking if @O2Melissa and @O2Sarah tips helped you or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
399 Views