Upgrade screen

[Mi1]

Every time I try to upgrade phone on my 02 the screen just stays on the loading screen, have refreshed page, deleted app though still the same

[O2Sarah]

Hi

Oh that’s strange. If you’re able to call you could try 202 from your handset or pop into a local shop.

How long have you had the contract for?

[O2Melissa]

Hi not to sure why this is happening, could you possibly log in to my o2 through a browser and try and see if that let's you upgrade without freezing on the loading screen.

[Mi1]

Hi have tried using different browser though still the same, has been on same screen for 2 days now so have missed out on an offer on the phone I wanted too

[LukasB]

Hey @Mi1 just checking if @O2Melissa and @O2Sarah tips helped you or are you still having trouble?