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Overcharged on my bill

Jack4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:
This month I’ve been charged twice for my line rental and once for my contract plan, and it’s still telling me my device plan payment is overdue and customer service won’t answer the phone, terrible service
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O2Sarah
O2 Support
O2 Support
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Registered:
Sorry to hear that. Worth checking out the link below. Hopefully the number will get you though. Are you set up on a direct debit?

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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LukasB
  • 1791 Posts
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Registered:

Hey @Jack4 has this been sorted out or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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