Upgrade /order

[Michal95]

Hello, yestarday I make a upgrade my plan, I order a new Phone and I pay for next Day delivery, I can't track my order. Could you tell me what happened with my order?

[Cleoriff · Accepted solution]

Hi @Michal95 

You need to call O2. It's likely your phone is out of stock.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Best one to call is 0800 587 4005

[Michal95]

How my phone can be out of stock when yestarday was AVAILABLE?

[Cleoriff]

@Michal95 

O2's stock system is NOT live. It will often show in stock when it actually isn't.

The only way for you to find out is to contact O2 on the number I gave above.

[Michal95]

Okey, so I want refund for "next Day deliver"

[bigdavie88]

You do realise this isnt actually o2 your speaking to?

This is a public forum to provide basic assistance.

You need to call customer services.

[Cleoriff]

You will be able to get a refund for late delivery. Contact O2 on the number I gave above @Michal95