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Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Upgrade order not received

It's certainly a strange one.... Any more news from O2 yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Upgrade order not received

Not yet. Apparently someone from o2 will call me and let me know what next. Very doubtful I will get a result this week. I will continue badgering them next week and wait for a written response to me detailed letter ro them.
Anonymous
Posts: 0

Re: Upgrade order not received

Good luck.

Awaiting a positive outcome.
Posts: 84,493
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: Upgrade order not received

Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Upgrade order not received

I'd call them everyday.... around 5 times Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,493
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: Upgrade order not received

Anonymous
Posts: 0

Re: Upgrade order not received

Yes I would be calling them all the time most of the signature pads these days are electronic so the signature should be available instantly if it exists
Anonymous
Posts: 0

Re: Upgrade order not received

I called them again today, there are still trying to obtain the signiture, its been 48 hours now, pathetic really.

 

I have now been told that the driver will visit the proporty he delivered the phone to and take details e.g. door colour etc... once o2 have this information, they will call me with an update.

 

Im  pretty sure all they will come up with is,

 

"Sir The driver confirms that he did deliver the phone at the correct address the door was X colour etc... and the person who signed for it aprox __ years old and was a man/woman etc..."

 

 

 Thats really interesting o2 thanks for that information, you still have not given me my proof of signiture becuase you said previously you know this will be different, because it was signed for under different name which I do not recognise. 

 

When I speak to them next time, I will just see if they would cancel my agreement without penalty. id rather go to a store and change service provider.

 

K

Anonymous
Posts: 0

Re: Upgrade order not received

Let us know of your next update.

Good luck.
Anonymous
Posts: 0

Re: Upgrade order not received

As you have not received the handset you quite within your rights to cancel what a terrible mess someone has nicked it I think