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Upgrade date suddenly changed

Diesel87
Level 1: Joiner
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How can my upgrade date change from 8 days to 3 months 7 days ... I am fuming.  I've never missed  payment or anthing how is it fair ??? No explanation nothing .. 

I rung up and they said they literally have no idea why it's changed. It goes off when you join with the sim only and it said 3 months it has been counting down fine ans now suddenly added 3 months on . I'm not happy how do I complain

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pgn
Level 64: Magistrate
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There have been a couple of reports of this today, I'll ask a Forum O2 advisor @O2Daniel to look into this with you, watch out for their PM, @Diesel87.

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Cleoriff
Level 94: Supreme
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@Diesel87 

This is happening to quite a few people. To be honest I think the system is faulty showing you a false upgrade date then correcting it. It's always been 3 months as far as I am aware.

If you want to complain, the info is in this guide https://www.o2.co.uk/how-to-complain 

Veritas Numquam Perit

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Diesel87
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Thank you I do hope its just a mistake 

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