Upgrade date suddenly changed

[Diesel87]

How can my upgrade date change from 8 days to 3 months 7 days ... I am fuming.  I've never missed  payment or anthing how is it fair ??? No explanation nothing .. 

I rung up and they said they literally have no idea why it's changed. It goes off when you join with the sim only and it said 3 months it has been counting down fine ans now suddenly added 3 months on . I'm not happy how do I complain

[pgn]

There have been a couple of reports of this today, I'll ask a Forum O2 advisor @O2Daniel to look into this with you, watch out for their PM, @Diesel87.

[Cleoriff]

@Diesel87 

This is happening to quite a few people. To be honest I think the system is faulty showing you a false upgrade date then correcting it. It's always been 3 months as far as I am aware.

If you want to complain, the info is in this guide https://www.o2.co.uk/how-to-complain 

[Diesel87]

Thank you I do hope its just a mistake 

[james_semaj]

Was this ever resolved?

[james_semaj]

I'm having the same problem. With 4 days to go until I can upgrade my sim only contract to a handset..it's added another 3 months on. 

[Cleoriff]

@james_semaj 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Robbie331996]

@O2Daniel the has happened to me also if you can help? 

[pgn]

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@Robbie331996 wrote:

O2Daniel the has happened to me also if you can help? 

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O2Daniel was one of the Forum Advisors up until the Advisor Service was withdrawn back in July, @Robbie331996 

This is happening to quite a few people. The system appears to be faulty, showing you a false upgrade date then correcting it. It appears to be by 3 months as far as I have seen.

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

If you want to complain, the info is in this guide https://www.o2.co.uk/how-to-complain 

Good luck!

[Robbie331996]

Oh 🤦🏼‍♂️ thanks for letting me know. I already called and got no where, I’ve also messaged the sales team on twitter and have had no reply thus far. I checked my mother’s account and it’s also happened to her so it’s making me wonder if they’ve changed their sim only upgrade policy. Tho it seems unfair to apply it to existing contracts, especially without any notice at all.