Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

How do I leave my contract early

I need to leave o2 after moving and finding out this new house has very little and often no o2 signal even though they reckon it's ok. I don't have a landline so need my mobile. I've found my next provider but unsure how to go about cancelling, movin...

Bluetooth by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Contract

Hi there I was wondering if anyone knows how can I end an 02 contract as I don’t want to switch to another service provider, I just want to end it.Thanks in advance

Gift19 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Re: Tips to avoid unexpected charges on your bill

I have received a 15.00 GBP additional charge upon my bill for Premium Text messages for 85222, linked to 03330030581. After research I have not made messages to either this this message or to this number.Can you please explain why. Also after trying...

Teressa by Level 1: Joiner
  • 25 replies
  • 0 kudos

Resolved! Apple TV free years subscription

Recently renewed my O2 contract. One of the options was to have a free years Apple TV subscription. How can I access this as my account is showing no sign of the option I chose

FJ1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

02 refresh

My contact is due up on 15th November my 02 account is saying I can upgrade now on 02 refresh and they will pay off the rest of my contact when I look at a new phone it still says I have to pay £0.00 is that right still ages until it’s up? Chuffed if...

Abbey98 by Level 1: Joiner
  • 9 replies
  • 0 kudos


Hello, I’ve only just noticed my bill was overdue so my useage has been restrict. I’ve totally forgotten to get in contact with the services to explain that my financial situation this month has been really paid but it will be sorted for next month. ...

Change Billing Date

My current billing date is the 11th of each month, is there any way to change it to the 15th?

MeganFarr by Level 1: Joiner
  • 1 replies
  • 0 kudos


Do 02 have an email address, as live chat isn’t live and I can’t get through via phone.

Lukevbcfc by Level 1: Joiner
  • 1 replies
  • 0 kudos


Ordered a upgrade on the 17th and says waiting for stock still. But when I look on o2 it says there in stock, but my upgrade still says awaiting stock. Thanks

Shaz72 by Level 1: Joiner
  • 6 replies
  • 0 kudos