Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No signal

Since changing from virgin to o2 I don’t have a signal. Can I cancel my contract? Thanks

Resolved! Tarriff charges

Can someone explain the charges from O2 for xxxxxxxxxxx please [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Merge calls on O2 ?

Are you able to merge calls on O2 ?, For example , I would like to be on a call, put that call on hold, call another number, then merge the call so it's a three-way call?

Resolved! Number porting from three

Ok after "smooth" process of getting my new monthly sim delivered late, now im here again because my number has not been ported yet. i gave my pac code when I ordered and yesterday after i put my new sim again before 6pm. why is everything such a has...

Free gift scam?

I purchased a new galaxy a35 phone with offer of new galaxy ear pods and not received them 3 months later still nothing?? Is this just a scam

Resolved! Locked SIM

Accidentally locked SIM by exhausting PUK code attempts, not sure how to unblock SIM.

Resolved! Tarriff cost

Hi,Can you please tell me why my monthly charge is £9.30p and my husband's monthly charge is £7.96p for the same sim? This has been for some time, but we have only just noticed this with setting up the change from Virgin Mobile to o2.I look forward t...

Resolved! Credit file

Hi I'm a first time poster after a bit of advice . I use clearscore to check my credit scores and it also gives a slightly lagging balance on your mobile phone deals. I have 2 phones , one is 12 months into a 3 year plan and one was paid up last mont...

Resolved! Upgrading

Hi, is it possible to get a new SIM card and new phone number when upgrading?

Resolved! Payment

I ran out of my £15 bundle on Wednesday so I topped up another £15 then and it’s now saying I don’t have an active tariff? What the hell you have just taken my money and not given me my month worth of data calls and messages. I’m very angry as I don’...

O2

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