Re: Upgrade/credit on my current account

TK · ‎20-04-2020

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep my credit? The credit is paying for my monthly bills (until it runs out), I have about 2 months worth left so don’t want to lose this credit.

Cleoriff · ‎20-04-2020

@TK

I doubt you will keep the credit. Unless anyone else comes along as states something different.

Veritas Numquam Perit

jonsie · ‎20-04-2020

Yes you will keep the credit. That is directy connected to your account.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-04-2020

@TK

I can confirm that you will 100% keep the credit

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TK · ‎20-04-2020

Thanks all. Reassuring to know as I’m in desperate need of more data in current times so I upgraded just now anyway.

jonsie · ‎20-04-2020

Don't worry

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-04-2020

Good to hear @TK and something new I have learnt today.

Veritas Numquam Perit

MI5 · ‎20-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Upgrade/credit on my current account

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account