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Upgrade and new sim

Leah12345
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‎22-03-2021 22:10 - edited ‎22-03-2021 22:11

‎22-03-2021 22:10 - edited ‎22-03-2021 22:11

Just upgraded and done a sim swap I can use data and send texts but I can not send/receive calls. It is now coming up 4 hours since I did this my old sim is now not working

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Bambino
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on ‎22-03-2021 22:29

on ‎22-03-2021 22:29

@Leah12345 Try rebooting your phone and see if that helps.

I DO NOT WORK FOR O2



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Leah12345
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on ‎22-03-2021 22:48

on ‎22-03-2021 22:48

Thanks I have turned phone off a number of times and still not allowing me to make or receive calls😡😡

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MI5
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on ‎22-03-2021 22:50

on ‎22-03-2021 22:50

@Leah12345 

I'll ask @O2Lisa to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lisa
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on ‎23-03-2021 08:06

on ‎23-03-2021 08:06

Morning all, thanks for the tag @MI5 smiling

We do always have to advise up to 24 hours for any change to complete @Leah12345 but it is usually a lot sooner than this, I'll message you privately and I can check over your account for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎23-03-2021 08:40

on ‎23-03-2021 08:40

Good morning and thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lisa
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on ‎23-03-2021 08:43

on ‎23-03-2021 08:43

You're welcome @MI5 smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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