Upfront payment
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on 12-02-2020 20:02
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on 12-02-2020 20:06
Are you sure they didn't set up a direct debit?
If not call customer service to make payment
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on 12-02-2020 20:09
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on 12-02-2020 20:09
Usually the upfront cost would be taken at the time you placed the order.
I've never heard of a link been sent for payment before. Are you sure this is a genuine link from o2?
I'd definitely call customer service to check this.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-02-2020 13:01
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on 13-02-2020 13:01
@LIZNFFC did you have a chance to speak to customer services about your payment?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 13-02-2020 14:46
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on 14-02-2020 09:50
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on 14-02-2020 09:50
Can you provide a bit more detail @LIZNFFC? What did customer services say and are you still unable to make the payment?
Thanks!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

