Unrecognised charges

[Stephanie2021]

I have been charged for things from google play and I tunes that I have not requested , how do I get a refund and report them as not authorised

[jonsie]

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Stephanie2021 

You'll need to speak to both Apple and Google to find out why they are charging you.