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Not happy with upgrade

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Vicki95
Level 1: Joiner
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on ‎19-01-2021 16:20

on ‎19-01-2021 16:20

I was due for an upgrade whilst in lockdown and not able to go in store or speak to anyone about the upgrade, I have received the new handset and I am not happy with it, and I am unable to find any way to speak to someone regarding this, concerned I will be stuck with a HS I am not happy with for 3 years, please help ☹️
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MI5
Level 94: Supreme
In response to Rbarkley82
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on ‎19-01-2021 16:37

on ‎19-01-2021 16:37

@Vicki95 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Rbarkley82
Level 4: Observant
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on ‎19-01-2021 16:23

on ‎19-01-2021 16:23

Go onto Live Chat and ask for a return of the handset... just means you cant upgrade again until the handset is returned and marked as returned on their system.

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MI5
Level 94: Supreme
In response to Rbarkley82
  • 144183 Posts
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  • 27632 Solutions
Registered:

on ‎19-01-2021 16:37

on ‎19-01-2021 16:37

@Vicki95 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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