Unlocking

[Craig]

Hi, I previously submitted an unlock request but did not receive any response. I now need my iPhone 7 unlocked so I visited an o2 store to sort, but all they did was confirm it was still locked and resubmitted the request through myo2. That was Saturday and I still have no message or email confirming it has been done, despite being told I should get a message in 48hrs. Can anyone please help or advise as my son needs this phone for his school app. Thanks

[MI5]

Try by following our help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but we do know of some delays lately.
@EmilieT might be able to assist further.

[Craig]

Thanks MI5, I followed everything, submitted the unlock request on the my02 app (this time I did it whilst in an o2 store), but no email received and I cant get through on live chat to speak to anyone. I am starting to feel that o2 customer service is not what it used to be. If I must wait 7 days before following it up then so be it, but if anyone can help escalate this I would appreciate it.

[MI5]

I'm sure Emilie will be in touch tomorrow.

[Craig]

I hope so, thanks MI5

[EmilieT]

Hi @Craig, I'm sorry you're having trouble getting that request through - I just sent you a Private Message on the forum to get a few more details and see what we can do from our end. When you get a chance, it'd be great if you could reply to it, and welcome to the Community 

Cheers @MI5 for the mention 

[Craig · Accepted solution]

The unlock is now completed. Thank-you EmilieT for resolving this problem, you are amazing! And thanks to @MI5 for pointing me in the right direction.

[MI5]

Good news mate.

[Cleoriff]

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@Craig wrote:
The unlock is now completed. Thank-you EmilieT for resolving this problem, you are amazing! And thanks to @MI5 for pointing me in the right direction.

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@EmilieT  is currently the queen of unlocking @Craig. She appears to have the magic key

[Sarahdb159]

I am also having the same problem as @Craig. I submitted a request for an unlock over 72 hours ago and have not heard anything back so far.  My mum is currently waiting to use the handset as her old one no longer works.  As a pensioner living on her own I am sure you can appreciate that we want to get the phone in use for her as soon as possible  As @EmilieT is the queen of unlocking do you think you may also be able to help?  I might also add that @Craig is my brother

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