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Anonymous · ‎06-11-2017

I have a contract phone and a pay as you go phone with O2. How do I unlock my pay as you go phone

MI5 · ‎06-11-2017

As long as the PAYG Phone is over 12 months in use the help is here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Note iPhones are an exception to the 12 month rule.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2017

As long as the PAYG Phone is over 12 months in use the help is here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Note iPhones are an exception to the 12 month rule.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎06-11-2017

PS If you put the contract sim in the PAYG Phone it will be treated as a contract Phone and be unlocked for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-11-2017

Welcome to our forum @Anonymous! Please do check the advice above and let us know if you're all good or if you need any further help?

Cheers @MI5!

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