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Unlimited Data tariff and European Zone

Clare53
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Hi all - I recently switched to unlimited data tarrif, thinking it would also give me unlimited data in the European Zone. It looks like in fact with fair usage I can only use 25GB outside the UK in a given month (in the rather small print). Could someone confirm this for me? Also: if that's the case, how can I check how much data I've used, as MyO2 only shows 'unlimited data' and not usage? Thanks! Clare

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madasaf1sh
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@Clare53

I have never had any issues using over 25GB roaming, in the EU, you might get issues if you start using TB's of data, then o2 will cut you off most probably.
Where have you seen the 25GB listed as the T&C's and the fair use policy dont mention a limit.

The only limits on roaming are days out of the country.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
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@Clare53

I have never had any issues using over 25GB roaming, in the EU, you might get issues if you start using TB's of data, then o2 will cut you off most probably.
Where have you seen the 25GB listed as the T&C's and the fair use policy dont mention a limit.

The only limits on roaming are days out of the country.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@Clare53 

Yes you are corect that unlimited data tarifs are limited to 25gb when roaming.

You can reset the data counter on your phone to keep track of your usage.

Roaming and data usage within our Europe Zone

       3.6. Where you use data within our Europe Zone then this will be subject to a fair usage cap of 25GB (“Europe Zone Allowance").

       3.7. Once you have reached your Europe Zone Allowance you will still continue to be able to use your data in our Europe Zone which will be charged at £3.50/GB.

https://www.o2.co.uk/termsandconditions/mobile/unlimited-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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https://www.o2.co.uk/termsandconditions/mobile/unlimited-tariff-terms

 

   Roaming and data usage within our Europe Zone

       3.6. Where you use data within our Europe Zone then this will be subject to a fair usage cap of 25GB (“Europe Zone Allowance")

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Clare53
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Thank you! How do you change the data counter on the phone? (No doubt obvious, but thought best to ask). Clare

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MI5
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@Clare53 

Depends on phone but in the data section of your phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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Could also use an app depending on which OS you are on.
3G Watchdog is a good one on Android - can set the refresh date and warning limits as you want/need.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@gmarkj wrote:

......

can set the refresh date and warning limits as you want/need.

That's native to Android now anyway.

Would be beneficial if was available to iPhone though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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