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Unexpected high monthly bill: using mobile in France

Lesley74
Level 1: Joiner
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on ‎21-09-2020 13:54

on ‎21-09-2020 13:54

Hi, this month's bill is 4 times greater than usual, yet all the calls itemised have been made in the Eurozone - France  - to UK mobile numbers. Any thoughts please?

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MI5
Level 94: Supreme
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on ‎21-09-2020 13:59

on ‎21-09-2020 13:59

@Lesley74 

Two possibilities.

1 - you have exceeded your UK allowances.

2 You have been in France for more than 60 days in any 4 month period?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎24-09-2020 11:00

on ‎24-09-2020 11:00

Hi @Lesley74 , welcome to our community. slight_smile How are you doing today? It would be great to hear back from you and know if the troubleshooting above would explain the bill query you had? Let us know if you still need any further help!

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