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Lost my number after switching to O2

Shortshortday
Level 1: Joiner
  • 1 Posts
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on ‎12-09-2023 12:29

on ‎12-09-2023 12:29

Hey, last Sunday I made the switch from giffgaff to o2 (payg, rolling monthly). I have done that with the sales representative and entered my PAC code on the o2 website to bring my original number to o2. On Today's morning the switch was partial, so I lost the service in giffgaff (expected), but my original number did not appear in o2 (unexpected).

 

Is there anyone could help me and partner out? (My partner is on the same boat)

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Enlli
Level 69: Guiding Light
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on ‎12-09-2023 12:56

on ‎12-09-2023 12:56

Sounds like the port is going through, but it can take time for everything to come across 

Keep rebooting your handset

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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