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Level 1: Joiner
Posts: 1
Registered: ‎23-02-2019
Accepted Solution

Unexpected charges

Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know what's going on. Thanks.
Posts: 73,312
Topics: 688
Registered: ‎14-01-2013

Re: Unexpected charges

Hi @Melanie

You have probably sent MMS as opposed to SMS...Have a look here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

*The Game Is On*


Posts: 88,546
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Unexpected charges

£1 for messages would actually be 2 x MMS messages.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Unexpected charges

Good morning @Melanie, did the infromation above help you understand the charges better? If you have any further questions, please let us know. slight smile

 

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