Solved: Unexpected charges

Melanie · ‎23-02-2019

Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know what's going on. Thanks.

Cleoriff · ‎23-02-2019

Hi @Melanie

You have probably sent MMS as opposed to SMS...Have a look here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎23-02-2019

Hi @Melanie

You have probably sent MMS as opposed to SMS...Have a look here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Veritas Numquam Perit

MI5 · ‎23-02-2019

£1 for messages would actually be 2 x MMS messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎25-02-2019

Good morning @Melanie, did the infromation above help you understand the charges better? If you have any further questions, please let us know.

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