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Unexpected charges

Melanie
Level 1: Joiner
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Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know what's going on. Thanks.
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Cleoriff
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Cleoriff
Level 94: Supreme
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Hi @Melanie

You have probably sent MMS as opposed to SMS...Have a look here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Veritas Numquam Perit

Girl in a jacket
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MI5
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£1 for messages would actually be 2 x MMS messages.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Good morning @Melanie, did the infromation above help you understand the charges better? If you have any further questions, please let us know. slight_smile

 

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