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Unexpected charges

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Mathuros
Level 1: Joiner
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on ‎02-03-2020 21:24

on ‎02-03-2020 21:24

Hi

I have been changed from 85222 fout times. I think I got hit by spam. Please block it and remove the charges from my bill.
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MI5
Level 94: Supreme
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‎02-03-2020 21:29 - edited ‎02-03-2020 21:32

‎02-03-2020 21:29 - edited ‎02-03-2020 21:32

@Mathuros 

See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Other help here www.payforitsucks.co.uk

PS. You need to call customer service to ask them to block all charge to mobile and premium rate calls / texts Guide: How to find help & contact O2 

 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144409 Posts
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Registered:

‎02-03-2020 21:29 - edited ‎02-03-2020 21:32

‎02-03-2020 21:29 - edited ‎02-03-2020 21:32

@Mathuros 

See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Other help here www.payforitsucks.co.uk

PS. You need to call customer service to ask them to block all charge to mobile and premium rate calls / texts Guide: How to find help & contact O2 

 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
In response to MI5
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on ‎02-03-2020 21:37

on ‎02-03-2020 21:37

@Mathuros 

This is not customer services, it's a community forum.

Please follow the advice above and welcome to the forum Welcome

Veritas Numquam Perit

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Martin-O2
Former Staff
In response to Cleoriff
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on ‎06-03-2020 16:47

on ‎06-03-2020 16:47

Please keep us updated on this one @Mathuros!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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