Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Incoming premium messages

How do I stop incoming premium messages currently being charged at £3.75 each? No phone number for customer services, I have no social media and no time to go to an O2 store to get advice

Resolved! Changed Sim only

Just changed my sim only on the o2 app to a slightly cheaper one. I said that I’ve got an iPhone and I’m keeping this sim but the email I received said that they will give me delivery information about a new sim? Is this just part of a standard email...

Resolved! Airtime

I’m nearly finished paying for my device. What happens to my airtime ? Do I need to cancel this?

Resolved! Direct debit

Can I change the date of my direct debit?

Resolved! Pin Blocked

I have new phone....my sim is blocked.Please provide me with pin number. Thanks

5G service in October

I've recently upgraded with o2 to refresh to a 5G handset, and just popped my o2 sim in from the old phone to continue using my number as usual. In the Mobile networks the Network Mode already states 5G/LTE/3G/2G (auto connect) as network options. Wh...

Resolved! Credit.

I was told. I was getting £40 credit. Does anyone know where this will show?

Resolved! Do I need to tell O2 I am going to America

Do I need to inform O2 we are travelling to America and what is the best bolt on?

Phone call history

How do I get old phone call history ?

Resolved! Roaming in Italy

Hi,I'm just checking your current experience with Roaming in Italy, especially about speed and general 4G coverage.I'm normally around Rome or Perugia, but I would be interested to hear in general how it is right now as I'm planning to switch to O2. ...

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