Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New contract complete farse

I am an EE mobile customer but wanted the 512Gb iPad which EE don't do so ordered one pay monthly from O2. Everything went through as expected, order was completed and showing as ready to collect. I went to the store to collect and was told I needed ...

Data roaming

I am traveling overseas in NZ but i cant get my data roaming to work. I cant use whatsapp or send messages. I bought a bolt on international roaming package yesterday but it still doesnt seem to be working.

Resolved! Cannot see my bills

Hi, my last bill I can see is the December 2017. Where can I find my bills since then? Also, I received an e-mail from you stating that my airtime was £75.46 last month. I am not sure why it is so much. Can you help please? Thank you, Natalia

Resolved! Payment failure, outstanding bill, can't call phone barred.

Morning o2 people, I don't know where to start with this... i've possibly had the worst customer experience so far in my life this week I'm usually for online chat and support tools but the one you guys have isn't worth the wages. Let me give a littl...

paid bill 3 times o2 thieves

I paid our bill on the 15th through their website, no text to say received,so thought there was glitch so paid it again on the 18th , still not received !!!! they restricted the phone on the 21st may so had to pay it online again, guess what STILL NO...

Payed My Bill Last Friday 02 Saying they Not Got It!

Phoned them up explaining that i have payed the bill because they keep spamming me with phone calls there saying they not got the payment and my bank says the payment is stuck on pending waiting for 02 to get the money its been days now it stuck on p...

Resolved! Credit

Hello. If I am £20 in credit for my bill will my direct debit be lowered to cover that month?eg if my contract is £30pm and I have £20 credit will the direct debit for that month be £10?

Resolved! Keep my Number

I have gotten a new o2 sim card on a pay monthly contract and I was wanting to keep my old phone number which was a pay as you go o2 sim. I visited my local o2 store who switched the number for me and assured me it would be completed the next day. Th...

Resolved! family discount

i have attempted to add a third account to my family plan but got the message it was not eligible because it was arranged trought the carphone warehouse, I did check this fact with the online chat with O2 and they stated there would be no problem. Ha...

Resolved! Changing tariff

Hi all.I am currently on a 3gb package, which suits me most of the time.The exception is when i am on holiday i don't have access to wifi as much.So i wanted to check: how long after hitting the green light on changing tariff does it take to kick in?...

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