Unable to start a team game in Colopl Rune Story Japan

[evantkh]

Here is a link to this app.

https://play.google.com/store/apps/details?id=jp.colopl.wcat

The problem is cannot start a team game with the O2 mobile network.

[evantkh]

If the problem is the permission of the internet, I should not be able to start the app anyway because it need internet to start.

If the problem is other permissions, I should not be able to start run that game properly over WiFi, but it works well on WiFi.

Certainly has nothing to do with permissions.

[evantkh]

One update. It works properly if I connect to a WiFi or a VPN Server through O2 mobile network, but not directly with O2 mobile network.

[evantkh]

Please fix it.

[evantkh]

Please help. It doesn't seem to be an account specific issue.

[Cleoriff]

Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/

[evantkh]

It is a problem specific to O2 mobile network.

It works everywhere else where I have tested, including a university network in UK and also some public and private WiFi hotspots in UK, and even it works when I establish a VPN connection(to somewhere in UK) before playing over O2 Mobile network.

[MI5]

But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus

[evantkh]

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@MI5 wrote:
But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus

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I tried already but they are sticking with customer problem but not on the network itself, without any analysis of the actual network activity for tracing the reason.

[evantkh]

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@Cleoriff wrote:

Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/

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Thanks for the link. I will try to see if they are able to do anything on it.

[jonsie]

I'm guessing only a change of network will sort this specific issue.