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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Unable to start a team game in Colopl Rune Story Japan

Here is a link to this app.

https://play.google.com/store/apps/details?id=jp.colopl.wcat

 

The problem is cannot start a team game with the O2 mobile network.

 

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

When using mobile data.

 

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

After switching to WiFi. It works as expected.

 

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Posts: 13,356
Topics: 82
Registered: ‎14-01-2014

Re: Unable to start a team game in Colopl Rune Story Japan

You need do speak to the app devs,



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Posts: 102,152
Topics: 550
Solutions: 13,028
Registered: ‎04-04-2012

Re: Unable to start a team game in Colopl Rune Story Japan

or change the settings in app to work over mobile data - may be restricted to wifi only if it uses large amounts?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

@viridis wrote:
You need do speak to the app devs,

App developers have nothing to do with it, they just need to call the internet API.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

No. The app requires internet connection all the time and when using O2 mobile network, this function breaks.
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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan


@MI5 wrote:
or change the settings in app to work over mobile data - may be restricted to wifi only if it uses large amounts?

The app has no option on this, because it is 100% online game which need the internet all the time.

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Posts: 102,152
Topics: 550
Solutions: 13,028
Registered: ‎04-04-2012

Re: Unable to start a team game in Colopl Rune Story Japan

Dunno then mate.... sorry
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 2,842
Topics: 24
Kudos: 275
Solutions: 39
Registered: ‎25-10-2010

Re: Unable to start a team game in Colopl Rune Story Japan

I'd hazard a guess that the phone may have restricted access permissions set. According to the details it needs the following permissions:

 

Version 1.0.58.1 You can access:
In-app purchases
Identity
  • find accounts on the device
Contacts
  • find accounts on the device
Phone
  • read phone status and identity
Device ID & call information
  • read phone status and identity
Other
  • receive data from Internet
  • full network access
  • view network connections
  • prevent device from sleeping
  • Google Play licence check

Assuming you have Android 6, you can adjust the permissions accordingly as it might have been disabled.I don't have Android 6 but I believe its in the settings section of the phone not the app.