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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

If the problem is the permission of the internet, I should not be able to start the app anyway because it need internet to start.

 

If the problem is other permissions, I should not be able to start run that game properly over WiFi, but it works well on WiFi.

 

Certainly has nothing to do with permissions.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

One update. It works properly if I connect to a WiFi or a VPN Server through O2 mobile network, but not directly with O2 mobile network.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

Please fix it.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

Please help. It doesn't seem to be an account specific issue.

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Posts: 86,781
Topics: 729
Registered: ‎14-01-2013

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/

*The Game Is On*

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

It is a problem specific to O2 mobile network.

It works everywhere else where I have tested, including a university network in UK and also some public and private WiFi hotspots in UK, and even it works when I establish a VPN connection(to somewhere in UK) before playing over O2 Mobile network.

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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Unable to start a team game in Colopl Rune Story Japan

But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan

[ Edited ]

@MI5 wrote:
But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus


I tried already but they are sticking with customer problem but not on the network itself, without any analysis of the actual network activity for tracing the reason.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to start a team game in Colopl Rune Story Japan


@Cleoriff wrote:

Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/


Thanks for the link. I will try to see if they are able to do anything on it.

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Posts: 79,947
Topics: 572
Solutions: 3,821
Registered: ‎04-01-2009

Re: Unable to start a team game in Colopl Rune Story Japan