O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest. 
Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.
But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.
After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.
So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am. I need you; O2, to get your engineers to look into the faults. I tried to request that your operator to put in a notification while on the phone this morning. He claimed he couldn't.
So I politely ask that you sort both out ASAP.
POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO
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As it's the end of the month I fear that this is just the first of many threads we will see here on this topic over the next few days. Disgraceful that O2 has allowed this problem to persist for so long.
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@viridis You better prepare yourself to go on standby this weekend to answer these problems with bill payments ..:smileysad:
(Joking of course....)
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Or... O2 should fix their automated payment systems which up until 4 months ago worked flawlessly, just like how it works for every other major business on earth. (Excluding GB Energy)
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Well, yeah or that 
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@MI5 wrote:
He needs to write a quick guide that we can refer people too as clearly O2 are in no rush to fix the issue.
I've already saved the link to this page...so if I'm online thats ok...Lol
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Calling doesn't work either now.
Declining and telling me to call my bank.
My banks have no records of these declined payments.
3 months of this crap is enough!!!
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So it's proving totally impossible to pay now....you couldn't make it up!
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Oh and O2 staff aren't even acknowledging there is a problem with their payment system, saying, and quote
"it must be your banks fault or it would tell us"
oh and this is what ive just been told by a operator after she attempted to get me a manager...
"the manager says there is no need for him to speak to you, the problem is yours not our as its not telling us the issue is this end. its your end or the bank. weve been putting payments through all day and not had any issue at all like the one you are blaming our system for. if issues arise with our payment system we will escalate it BUT AS THE ISSUE IS WITH YOUR BANK WE WILL NOT ESCALATE THE PROBLEM.
this is the first time my manager has heard of such a problem and has dealt with lots of payments.
you need to call your bank and ask them why they are declining the payments."
i am fluking furious beyond comprehension now, im ill and allredy peeved, i dont need this constant crap just because every god damn time O2 wants to improve something, they break it.
sort you payment system out now!
