Unable to download latest bill from one number but can from another!

[Anonymous]

Hi,

I have 2 numbers associated with my online account. 

With number 1, I can view my actual bill online, and download it, for sending to cashback site etc.

With number 2, I can not view my actual bill online and it obviously wont let me download it either, the following error is generated: DASH_ERR04: The account number in the target address is invalid.

Customer support can only physically send me copy of my bill apparently, which is ridiculous in this day and age if you ask me... can't send me an electronic copy, or so they say. 

Any thoughts out there as to what could be wrong? Or do I just have to put up with this error?

Customer service chat assured me the problem would be fixed soon but I have no faith in them.

[MI5]

Call again and be insistent.
@Martin-O2 can you assist too please?

[Anonymous]

I've just spoken to CS again and they are unaware of the issue I raised on Thursday. 

Unhelpfully they can send me a paper copy of my bill, in 14 days, possibly via pigeon post or from the sub-continent, or both.

It's a known issue, which is being worked on by then technical team is all they can tell me.

[MI5]

Hopefully Martin will be in touch on Monday to help out.

[pgn]

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@Anonymous wrote:

Hi, 

Thanks for the reply. 

I've used the following browsers and the error is still generated:

Chrome 

IE 10 

Edge

Opera

Firefox.

I'm pretty certain that it's not a browser error, it's an O2 being rubbish error. 

---

In Chrome, I am sometimes stopped from downloading my pdf bill, or even getting in to see my payments record or my Device Plan details.

Adding this section to my Chrome Advanced Settings, Content Settings, Cookies, has helped:

It was mentioned in this article a while back as well, @Anonymous

Good luck!

[Martin-O2]

Thanks @MI5! 

@Anonymous I'll need to get a few details to pass on so I'll drop you a private message. Please get back to me when you have a minute. 

[Anonymous]

Martin-O2

Not sure if O2 have fixed it or whether browser tweaks have helped but I can now access the 2nd bill on my account and download it too!

Thanks for everyone's interest in this issue. The community support forum really has tried to help me

and for that I'm very grateful. 

DLI

[MI5]

Glad to hear it’s sorted.

[Martin-O2]

Thanks for the update @Anonymous, please let us know if you have any further issues with this.