Unable to change direct debit online

[Anonymous]

Hi

I need to change my direct debit details (inc. account name), but can't seem to do it online (throws a system error).

I tried calling 202 as advised by the Live Chat agent, but can't figure out what option I actually need.

What is the best way of doing this, as it is coming out of an old account..

thanks

[MI5]

Call 202, option 2 then press 0

[Cleoriff]

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@MI5 wrote:
Call 202, option 2 then press 0

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And that above is the only way to do it... (for your own security)

[Bambino]

@MI5 @Cleoriff If it's an account name change, as the OP has stated, doesn't that have to be done with form filling and cannot be done over the phone?

[MI5]

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@Bambino wrote:

@MI5 @Cleoriff If it's an account name change, as the OP has stated, doesn't that have to be done with form filling and cannot be done over the phone?

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Yes, correct. Marriage certs or deed poll would have to be sent untimately for the name to be changed.

[Cleoriff · Accepted solution]

Change of name
Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

 Or via email with the scanned proofs to BusinessTOO@o2.com

Or via fax with the scanned proofs to 0870 6002402.

[Bambino]

@Anonymous Please see the above replies.

[Anonymous]

Thanks to all who have responded - will let you know how I get on.