This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to access webchat

C01mBuck
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-01-2021 14:11

on ‎03-01-2021 14:11

Hi all,

 

I'm wondering if anyone else is experiencing issues accessing the webchat function.

 

I need to cancel my O2 account because Brexit and I now live in Ireland. Is there an alternative way to contact customer service/cancellations other than calling them as I'll now be charged.

 

Thanks all.

Message 1 of 6
733 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151768 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎03-01-2021 14:29

on ‎03-01-2021 14:29

@C01mBuck 

Free to calll numbers here Guide: Coronavirus Community Help and Support and how to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
724 Views

C01mBuck
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-01-2021 14:58

on ‎03-01-2021 14:58

Thanks for that.

 

I'm more in need of an email or alternate way to access webchat. Phone signal is poor to terrible here.

Message 3 of 6
711 Views
0 Kudos

MI5
Level 94: Supreme
In response to C01mBuck
  • 151768 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎03-01-2021 15:04

on ‎03-01-2021 15:04

@C01mBuck 

There is no email, sorry.

Chat will usually pop up in the shop pages when available https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
706 Views
0 Kudos

C01mBuck
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-01-2021 15:08

on ‎03-01-2021 15:08

the chat function is currently not working. It gets stuck on the How can we help you page and doesn't permit you to proceed any further.
I'll attempt it again tomorrow as they may have it fixed.
Message 5 of 6
703 Views
0 Kudos

MI5
Level 94: Supreme
In response to C01mBuck
  • 151768 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎03-01-2021 15:29

on ‎03-01-2021 15:29

Chat is very short staffed so maybe that no agents are available.

Calling really is the preferred option if at all possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
695 Views
0 Kudos
Top Kudoed Authors
View All
Top