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Unable to access webchat

C01mBuck
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on ‎03-01-2021 14:11

on ‎03-01-2021 14:11

Hi all,

 

I'm wondering if anyone else is experiencing issues accessing the webchat function.

 

I need to cancel my O2 account because Brexit and I now live in Ireland. Is there an alternative way to contact customer service/cancellations other than calling them as I'll now be charged.

 

Thanks all.

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MI5
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on ‎03-01-2021 14:29

on ‎03-01-2021 14:29

@C01mBuck 

Free to calll numbers here Guide: Coronavirus Community Help and Support and how to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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C01mBuck
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on ‎03-01-2021 14:58

on ‎03-01-2021 14:58

Thanks for that.

 

I'm more in need of an email or alternate way to access webchat. Phone signal is poor to terrible here.

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MI5
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on ‎03-01-2021 15:04

on ‎03-01-2021 15:04

@C01mBuck 

There is no email, sorry.

Chat will usually pop up in the shop pages when available https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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C01mBuck
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on ‎03-01-2021 15:08

on ‎03-01-2021 15:08

the chat function is currently not working. It gets stuck on the How can we help you page and doesn't permit you to proceed any further.
I'll attempt it again tomorrow as they may have it fixed.
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MI5
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on ‎03-01-2021 15:29

on ‎03-01-2021 15:29

Chat is very short staffed so maybe that no agents are available.

Calling really is the preferred option if at all possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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