URGENT help with my number transfer

[Oxygen87]

I paid off the remainder of my device today so that I could move my O2 mobile number across to my new O2 SIM on my new contract. They did change of ownership of number so that it could be moved across even though I was the owner of both numbers?

Anyway, my mobile number that I want to keep has just been cut off!

My new SIM hasn't updated with my number and is still on the temporary number.

I can't lose my mobile number! And it's typical that bloody O2 are closed now that I'm panicking and can't speak to anybody!

Does anyone know if this is normal practice or have they majorly messed up?

Thanks.

[O2Kyle · Accepted solution]

Thankyou @madasaf1sh 

@Oxygen87  i'm going to send you a private message so i can gather some details. I'll sort this for you.

[Oxygen87]

UPDATE: @MI5 @madasaf1sh @O2Kyle
It is now sorted and my previous phone number is now back with me. Thank you guys 🙂

[MI5]

Good news

[jonsie]

Pleased for you @Oxygen87 

[Cleoriff]

Well done @O2Kyle  as well..

[Nancy97]

Hi. Sorry I know this was a long time ago, how did you manage to sort this? 

[Oxygen87]

The number did transfer over automatically from what I remember after speaking to O2 numerous times, it took ages though! If this has happened to you, I would still recommend calling O2 customer services when they open in the morning.

[Oxonian]

@Oxygen87 

If that advice is aimed at @Nancy97, you need to tag her thus !