Login sends verification code to a mobile I'm not using. How to set up different verification.

[DianeEliz56]

To get a 'good deal' on my last years Virgin Package I had to get an O2 mobile pay monthly sim.

I was never going to use it as I already have a mobile and I didn't want it connected to my home package.

I got the sim and paid 11.73 a month for it.

But I never used it or registered it. I don't have a second phone to put it on.

Now I want to cancel the plan. But when I try to sign in, it sends a verification to the phone of that sim, which ofcourse I can't access. So I can't sign in to cancel the plan.

How can I set up a different number or email for the code to go to please?

This is turning in to a nightmare - I'm paying for something I'm not even using.

Please - any ideas from anyone?

[MI5]

@DianeEliz56 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Cancelling Your Contract 

[Enlli]

Does the SIM work? Put it in your present phone temporarily to get the code.

Also check this

Guide: Cancelling Your Contract 

[Oxonian]

@DianeEliz56 

Following on from what @Enlli has said, do you perchance have a dual-SIM handset ?