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URGENT help with my number transfer

Oxygen87
Level 13: Prompter
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I paid off the remainder of my device today so that I could move my O2 mobile number across to my new O2 SIM on my new contract. They did change of ownership of number so that it could be moved across even though I was the owner of both numbers?

Anyway, my mobile number that I want to keep has just been cut off!

My new SIM hasn't updated with my number and is still on the temporary number.

I can't lose my mobile number! And it's typical that bloody O2 are closed now that I'm panicking and can't speak to anybody!

Does anyone know if this is normal practice or have they majorly messed up?

Thanks.
Current devices: Apple iPhone 16 Plus, Apple iPad Pro 13” and Apple Watch Ultra 2 (all with O2)
Message 1 of 18
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O2Kyle
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Thankyou @madasaf1sh 

 

@Oxygen87  i'm going to send you a private message so i can gather some details. I'll sort this for you.

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Message 11 of 18
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Oxygen87
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UPDATE: @MI5 @madasaf1sh @O2Kyle
It is now sorted and my previous phone number is now back with me. Thank you guys 🙂
Current devices: Apple iPhone 16 Plus, Apple iPad Pro 13” and Apple Watch Ultra 2 (all with O2)
Message 12 of 18
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MI5
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 18
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jonsie
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Cleoriff
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Well done @O2Kyle  as well..

Veritas Numquam Perit

Girl in a jacket
Message 15 of 18
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Nancy97
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Hi. Sorry I know this was a long time ago, how did you manage to sort this? 

Message 16 of 18
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Oxygen87
Level 13: Prompter
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The number did transfer over automatically from what I remember after speaking to O2 numerous times, it took ages though! If this has happened to you, I would still recommend calling O2 customer services when they open in the morning.

Current devices: Apple iPhone 16 Plus, Apple iPad Pro 13” and Apple Watch Ultra 2 (all with O2)
Message 17 of 18
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Oxonian
Level 41: Prodigal
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@Oxygen87 

If that advice is aimed at @Nancy97, you need to tag her thus ! 

Message 18 of 18
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