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UPGRADE PAGE. Says to come back in 1 day for a new device.

GamingNerdUK
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So all my bills have been paid on time. I checked with 02 direct via phone and my bills are great no missed or delayed payments..

 

I just wanted to ask does the page displaying the 1 day to get a new device change to a selection of phone's?   Or do I just go into the shop and click upgrade????

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MI5
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@GamingNerdUK 

You should see this selection when you are eligible. 

upgrade2.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121823 Posts
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Registered:

@GamingNerdUK 

You should see this selection when you are eligible. 

upgrade2.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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GamingNerdUK
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Thanks for the swift reply. Do upgrades come with upfront costs? 02 Staff told me they don't but you know what information is like people tell different things lol. I'm after the S21 Ultra 256gb....  fingers crossed.

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MI5
Level 94: Supreme
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@GamingNerdUK 

You need to go to the phone you want and then you can adjust the amount of upfront cost, data and duration of device plan.

https://www.o2.co.uk/custom-plans

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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