Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Just got my upgrade from SIM ONLY. Question.

Hi guy's. I've just placed my upgrade went for the S21 Ultra 128gb. I wanted the 256gb however it was a 1 week wait. So went against it. I received an ms- order number. Does this mean the upgrade went through fine???? Really can't wait to get my hand...

Resolved! Keep existing phone number

When I signed sim contract with O2, I have provided O2 with PAC number as I would like to keep existing number. I received Sim yesterday and activated. How long do I expect my existing number to be ported. Thanks

Resolved! Paying a bill

I’m trying to pay my bill and it won’t let me

Resolved! Updating address

Hello I lost my phone and want a replacement sim card. However to update my home address its asking me to send a 4 digit code sent by text.. the the phone which is lost Thanks in advance for any help

Resolved! Unable to send txt message to radio competition ??

Can anyone tell me why I am unable to txt a radio competition?Confused

Resolved! Cannot activate 4G Calls

I've just moved to O2 and I'm checking my iPhone 8 Plus settings. I tried to turn on VoLTE to enable 4G calling, but a pop up tells me... Cannot Activate 4G CallsTo enable 4G calls on this account, contact O2. In MyO2 there is no link to Device Setti...

Correlation code

I have an unauthorised Google Play charge to my account. I have an iPhone not an android. I’ve tried to claim from Google Play but they won’t proceed with out a correlation code for the transaction from my carrier. O2 said they can’t provide me with ...

Resolved! UPGRADE PAGE. Says to come back in 1 day for a new device.

So all my bills have been paid on time. I checked with 02 direct via phone and my bills are great no missed or delayed payments.. I just wanted to ask does the page displaying the 1 day to get a new device change to a selection of phone's? Or do I ju...

Resolved! Help on continual loop

WowHelp is continual loop, and I'm not yet a customer, still waiting for SIM. Ideas/tricks on getting hold of a human being would be great

Resolved! Upgrade

I’m just wondering how long it takes to process an upgrade? I’ve had the pre contract etc but nothing sinceIt’s says next day delivery if ordered before 12 so thought I’d have heard moreOn my “my o2” it just says “order processing”Can o2 decline an u...

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