Trying to upgrade

[Terry1988]

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why?? 

[madasaf1sh · Accepted solution]

@Terry1988 

Sounds like you are failing the credit check, and o2 wont tell you why you have failed the credit check.  Are you upgrading or taking a new contract in order to move your number across.