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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Bill Increase

I am on a sim only Pay Monthly package and noticed my monthly bill amount has increased, and i havent recieved any communications from o2 stating they will increase my tarriff. Note I have used any extras, etc. Thanks Vicki

Vickers21 by • Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Vat invoice required

I am new to O2 and require a Vat invoice, electronicaly would be fine, finding the path to trying to obtain a vat invoice rather difficult!Thank you

Wifi calling draining battery but it's disabled

I have a Samsung S10. Wifi calling has been enabled on my O2 account for years but on this phone i've never been able to see the settings for it on the actual device. But recently it has started draining my battery by 5-15% overnight. I asked O2 to d...

MB_1984 by • Level 1: Joiner
  • 1055 Views
  • 6 replies
  • 0 kudos

Resolved! Does my plan include 5G

Just ordered a pay monthly SIM only deal and during checkout it asked if my device was 5g witch it is so selected that on the assumption that I would get 5G as well if device supports it as I couldn't see any plans percific for 5G so my question is w...

Stu32 by • Level 1: Joiner
  • 1112 Views
  • 5 replies
  • 0 kudos

Resolved! Talk to an advisor?? Billing issue

Can someone please help and advise how to talk to o2 currently. Both chat and phone are just blocking me from actually chatting as chat always busy and phone hangs up. Regarding a bill so could be doing with assistance

Mufasa by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! insurace

i can not find the insurance claim form where is it please

sandi by • Level 1: Joiner
  • 503 Views
  • 3 replies
  • 0 kudos

Resolved! Contract termination

How on earth do you cancel a contract, when the phone is broken and you no longer need it or its number. Nothing on the website to help you.

Dalmatian by • Level 1: Joiner
  • 476 Views
  • 2 replies
  • 0 kudos

Hotspot not working Iphone 11 Pro

Hello,Recently, I noticed that I couldn't connect to my personal hotspot from any device. It turns on fine, but when I try to connect to it on any devices, it can't connect. I have a £30 Big bundle with 100GB per month. Is there any way to fix it?I a...

Mikey22 by • Level 1: Joiner
  • 442 Views
  • 3 replies
  • 0 kudos
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