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Trying to pay bill

Ev94
Level 1: Joiner
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on ‎26-03-2020 10:29

on ‎26-03-2020 10:29

Was sent a text saying service was cut off and to phone payment line to discuss payment. I have been trying to call to resolve this as it is only a month late and due to current situation due to coronavirus. How can I resolve if my network will not let me call?
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MI5
Level 94: Supreme
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on ‎26-03-2020 10:30

on ‎26-03-2020 10:30

@Ev94 

All ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎26-03-2020 10:34

on ‎26-03-2020 10:34

@Ev94 

O2's statement here

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Veritas Numquam Perit

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