Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill paid but still cut off

I’ve paid off some of my bill and am on a payment plan with yourselves and yet again you have cut me off and I can’t get through to get my phone back on I work in emergency services and need this phone back online in order to be available for work if...

Obtaining Unlimited Data

Hi everyone, I am a finally year Student Nurse starting working in the local hospital net week and am having to move out of my home as my Mum is on the 'vulnerable list'. I am trying to get in touch with 02 about obtaining Unlimited Data on my phone ...

how to check out remaining internet usage

I have a SIM only contract,can you advise how I can check what outstanding internet usage I have as just received a text advising all my inclusive data has been used,yet when I look at my actual O2 usage it says I still have 499.07 left,just want to ...

Resolved! 2 sim contracts

Hi I have a contract with o2 and have just purchased another sim only so my dad can use it. I will be paying for both and want to keep the two separate but I got a text saying to activate my new sim text SWAP to a number... I don’t want to swap... I ...

Resolved! O2 open friends and family

Hi, I've seen some conflicting information, so looking for some clarity. If my wife gets O2 Open through her work, will she get a code that I can use to discount my upgrade too, or has O2 stopped that benefit?Thanks in advance!

Bolt on Data not working

HiI bought a 4Gb data bolt on two days ago and I can see that it has been added to My 02, phone say it's connected to 4G - but it's not working, no internet/network access?I've been trying to call O2 and use the app chat, but no luck getting through ...

Resolved! Pay Monthly Bill Gone Up without notice

Hi, Due to being messed around by companies in the past I have all my bills set so nothing extra can be charged yet my Monthly Subscription has gone from £17.50 before VAT to £17.97 this month. I was not informed of any price rises prior to bill rais...

Contacting support

Does anybody know how I speak to customer service? When I call it says they can’t take the call and hang up, I can’t find any live chat option or other way to communicate. For some reason my phone line is down and I need it for work.Any suggestions?

03330 numbers

If you get unlimited calls are 0330 numbers free too?

My account was put on hold until my next billing date 16th March to allow me to get my new details

Hi my account was put on hold until my next billing date which is 16th March to allow me to get my new details and card from the bank as I have had really bad bank fraud for about a year and a half .. your college said to call back if a bar goes on a...

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