Trying to keep my old number

[Anonymous]

I recently got a new phone that required a new sim. I decided to change from my current pay & go to a pay monthly sim but the issue arose when I wanted to keep my current pay & go phone number. I was attempting to keep my number but in doing so I used the sim swap thing but the pay monthly sim was already activated, like I had service, in store when I bought the phone and it came with a temporary number.

So my questions are:
1) Will anything happen as I tried to sim swap an activated sim?
And 2) How do I keep my old number?

Any help would be greatly appreciated, thank you

[Curr946]

post back and let us know it went all ok

[Cleoriff]

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@MI5 wrote:
This form spells it all out for you
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

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^^^^^^^This form is the one my husband used 4 weeks ago when he swapped from PAYG to contract and wanted to keep his old number. He could have used the form in @adamtemp64's link but the one in @MI5's link was the one I found him first....It swapped in 10 minutes. No hanging about waiting for CS to answer the phone....

[adamtemp64]

I cannot believe how many different forms are available mine was from the latest style help pages go figure.

[MI5]

The old one is a bit clearer so easier for some to use.

[Anonymous]

Right, I tried using the first form and over 24 hours later, the number still has not changed. So I was going to use the other, easier form but it asks for the SIM card number, if the internet is to be believed then that is the number on the back of the sim card however this number does not start with 89441100, so what do I do?

[Anonymous]

ok, I now see that the number does start with 00 and so I assume I just add 894411 to the start as that will bring it to 19 digits

[jonsie]

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@Anonymous wrote:
ok, I now see that the number does start with 00 and so I assume I just add 894411 to the start as that will bring it to 19 digits

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Yes that's exactly right.

[Anonymous]

quick question, how long does this number change usually take, the email says 1-4 working hours, is that how long it usually takes?

[MI5]

It should be next day if submitted before 9.00pm but can take up to 48 hours.

[Anonymous]

Ok, that's fine, I did it after 9pm last night so I guess I'm looking at tomorrow?