Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Are these legitimate O2 Sales phone numbers - Gave details and worried now.

Can't get through to O2 helpline and they close at 9pm, and Live-chat is "too busy" it seems. So can anyone here please put my mind at rest and confirm if these are legitimate O2 sales team phone numbers?0289002142901619023758A man from O2 (think he ...

Resolved! o2 Refresh & Open Discount

Hi all, Currently on an o2 Refresh and I have a Open discount. If I was too upgrade early would I have to apply for my Open discount again? Cheers.

Resolved! Fraud and scammers.

I hate this company so much. I just want my contract to finish so I can move to three or giffgaff everytime I try to make a payment with 02. It's always says my card is declined. Even through I have enough funds I went to the bank they said that my c...

Resolved! Call conference/ Call Mergeing

Hi is there any one who can say if the call Merging or Call Conferencing is FREE or PAID ?I am on O2 Business plan with Unlimited Calling.

Resolved! Terminating Contract - Want to move.

Hi, My contract expires next month and I want to terminate it. I wanted to move to P&G but, I rang today and they've made it complicated to move over, the guy was forcing me to another contract as well as treating me badly. Apparently I will get a ne...

Resolved! 02 aboad

I feel like I have been given misleading information from O2 about the payments I will make abroad. I called them and they told me my payments would be only £1.99 per day in Europe, and so stupidly believed them! I checked the website too, but of cou...

Resolved! Where has my MMS gone?

I am on the basic £10 a month Pay as you Go Go Go. I only use texts and very occasionally phone. I have never used the internet on my phone. I like to send/receive MMS's but a few months ago this facility just disappeared. Have I missed something? I'...

Termination Troubles

Two years ago (and a few months) I got iPhones with O2 contracts for my teenage kids. To make sure both contracts would be terminated after the two-year duration I called the helpdesk to cancel. The first termination was smooth, the second terminatio...

Resolved! Shocking customer service and incompetent billing and refund processes

Ordered a pre-sale handset on 31/3/16 (order number MS-306039508).Contacted O2 to say I wanted to cancel the order as I'd found an alternative elsewhere.Advised to not collect it and phone would be returned and upfront payment of £79.00 refunded.Reci...

Resolved! Simplicity account

How can I find out how I can upgrade from simplicity as I need more internet than what I have. 3 can give me a good deal but I would rather stay with o2 if possible

O2

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