Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 refresh and airtime agreement charges.

Hello, Last month I bought an iphone 5s on the refresh plan. Once I recieved the phone I called up and paid off the device plan. At the same time I asked for the airtime agreement to be cancelled. The bloke on the phone said it would be cancelled in ...

Resolved! Does O2 send anything by post?

As title, because I don't hold the address in the coming three months.

Resolved! Insurance

I pay £10 a month to O2 for insurance on my iPhone 6 and last night it refused to allow we to charge it. I put a claim in, after they told me to do that at the O2 Store, and... Get this!... They Decline to accept the claim because I haven't accidenta...

printing bills or dowloading bill as pdf?

Anyone know how to print or save your bill as a PDF? trying to print without some other config seems useless......need to claim expenses....many thanks in advance anyone who can help.

Resolved! PAC CODE - not transferred over fully

Hi I transferred to o2 from Orange on Monday afternoon (six days ago). I requested to keep my old number (using the pac code system) however it is not functioning correctly. I only receive calls from people on o2 and do not seem to be receiving all t...

Resolved! Texts that charge

I keep getting texts that charge me how can I cap my pay monthly contract for the bill price only

Resolved! TOP-UP PROBLEMS

My wife got me a smart phone for Christmas which I am eventually getting to grips with. Problem is I went to top-up this morning with my top-up card and was told my card is invalid. As it was accepted in January and February what,s different now and ...

Resolved! Problems topping up Pay & Go

I have been trying to top up my elderly mother's Pay & Go mobile as she is in hospital. I keep getting 'top up unsuccessful' whether I try to do it online or by phoning. The only way I have succeeded is by going to an O2 shop - which isn't convenient...

Aparent fraud by o2 with Lend Me a Quid service

Out of nowhere i suddenly receive a sms telling me o2 has loaned me £1 under this luaq service in Monday! I didnt ask for a £ and in fact i didnt even use the phone at all because my month tariff was up and i wanted to switch tariff. I went to the on...

Resolved! confused about contract rules

I went online to buy a Pay Monthly sim yesterday, but then learnt that you need to live in the UK for at least 3 years or have lived at 2 different addresses in the UK before getting a contract. Is this for real? Meaning that if you have a permanent ...

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